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Important Notice
On 9 August 2021 Westpac announced it had agreed with TAL Dai-ichi Life Australia Pty Limited (“TAL”) to sell Westpac Life Insurance Services Limited ("WLISL") and enter an exclusive 20-year strategic alliance for the provision of life insurance products to Westpac’s Australian customers. The sale of WLISL to TAL was completed on 1 August 2022. Following the sale, WLISL changed its name to TAL Life Insurance Services Limited. You can find out more by reading the FAQs.
Who is TAL?
TAL is one of Australia’s leading life insurance specialists. For more than 150 years, TAL has been protecting people. Together with our partners, today TAL protects over 5 million customers1. In 2023/2024, TAL paid $4.2 billion in claims to 50,128 Australians and their families.*
TAL is part of the Dai-ichi Life Group, one of the world’s largest insurance groups.
1Based on customer covers in force across Group, Retail and Direct and there may be duplicate lives insured.
* Claims statistics based on total claims paid under TAL Life Limited and TAL Life Insurance Services Limited insurance products (including funeral insurance) between 1 April 2023 and 31 March 2024.
Existing Customer Enquiries
Call: 1300 553 764
Overseas: +61 2 9182 0745
Monday to Friday, 8.00am to 6.30pm (Sydney time)
Mail: Reply Paid, GPO Box 5467, Sydney NSW 2001
Support for vulnerable customers
At TAL, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs. Contact us or see how we can help if you are experiencing financial hardship or domestic and family violence.
Additional support
We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.
Complaint handling process
If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to find out more about how we can assist you with your concerns. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.