Support for vulnerable customers
At TAL, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs. Contact us or see how we can help if you are experiencing financial hardship or domestic and family violence.
We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.
Complaint handling process
If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to find out more about how we can assist you with your concerns. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.