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Important Notice

On 9 August 2021 Westpac announced it had agreed with TAL Dai-ichi Life Australia Pty Limited (“TAL”) to sell Westpac Life Insurance Services Limited ("WLISL") and enter an exclusive 20-year strategic alliance for the provision of life insurance products to Westpac’s Australian customers. The sale of WLISL to TAL was completed on 1 August 2022. Following the sale, WLISL changed its name to TAL Life Insurance Services Limited. You can find out more by reading the FAQs

Who is TAL?

TAL is one of Australia’s leading life insurance specialists. For more than 150 years, TAL has been protecting people. Together with our partners, today TAL protects more than 4.5 million Australians. In 2021, TAL paid $2.7 billion in claims to 39,628 customers*. TAL is part of the Dai-ichi Life Group, one of the world’s largest insurance groups.

*Claims statistic based on total claims paid under TAL Life Limited insurance products (excluding funeral insurance) between 1 April 2021 and 31 March 2022.

Existing Customer Enquiries

Call: 1300 553 764

Overseas: +61 2 9155 4070

Mon to Fri 8am – 6.30pm (AEST)

Mail: Reply Paid, GPO Box 5467, Sydney NSW 2001

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Complaint handling process

If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to find out more about how we can assist you with your concerns. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

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