Offering support to every customer

We’re dedicated to providing support to our customers who have unique requirements or are going through challenging times.

Understanding that each person's situation and needs are distinct, we are committed to treating you, your family, support person, or carer with compassion, empathy, and respect.

How we can support you

We recognise that challenging situations can bring added complexity.

We are committed to assisting our customers, particularly during tough times. If you communicate your need for extra support, or we identify that you require additional support due to your circumstances or specific needs, we are ready to do what we can to help. Our goal is to find a suitable, sensitive and compassionate option, while protecting your right to privacy.

Below, you'll find some links with more details on how we can help. Alternatively, you're welcome to contact us directly to explore the options that might be available for your situation.


Mental health and grief

If you feel that a mental health condition is affecting you, we provide various services to assist you and to help you manage your financial protection so you and your loved ones can remain covered.    

Financial hardship

Are you feeling the weight of financial stress or concerned about keeping up with premium payments? We're here to work with you to give you options to help you find a way to maintain your cover.

Domestic violence

There are many forms of abuse, and it can impact anyone. We’re dedicated to offering support to customers who might be experiencing violence or abuse as best we can.


Contact us

If you need to get in touch, you can call us on 1300 553 764.