Previously branded BT, Westpac or St.George

Existing Protection Plans policyholders

Important information

On 9 August 2021, Westpac announced it had agreed with TAL Dai-ichi Life Australia Pty Limited (TDA) to sell Westpac Life Insurance Services Limited (WLISL). The sale of WLISL to TDA was completed on 1 August 2022 and WLISL changed its name to TAL Life Insurance Services Limited (TLISL).

Effective 1 April 2025, all assets and liabilities referable to the life insurance business of TLISL was transferred to TAL Life Limited (TAL) a subsidiary of TDA (Transfer). Additionally, previously branded BT, Westpac and St.George policies were rebranded, and in turn the policy holders will receive all communications directly from TAL with TAL branding.

Read more about the Transfer.

Making a claim

To speak to a Claims Consultant about making a claim:

 1300 553 764

Mon-Fri, 8:30am - 5pm (AEST)

 

GPO Box 524, Sydney NSW 2001

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Existing customer enquiries

To speak to our Customer Service team about your existing policy

 1300 553 764

Overseas caller: + 61 2 9182 0745

Mon-Fri, 8am - 6:30pm (AEST)

 

GPO Box 5467, Sydney NSW 2001

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Additional support

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.

Support for vulnerable customers

Support for vulnerable customers

At TAL, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs. Contact us or see how we can help if you are experiencing financial hardship or domestic and family violence.

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Documents and forms

Documents and forms

View forms and disclosure documents.

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Make a Claim

Make a Claim

What to expect if you need to make a claim and how we can help.

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Make a payment

Make a payment

Make a secure payment for your policy now.

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Feedback and Complaints

Feedback and Complaints

To provide feedback and resolve any concerns, contact us.

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The insurer and issuer is TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) except for Term Life as Superannuation, Income Protection as Superannuation and Income Protection Assured as Superannuation, which are issued by Mercer Superannuation (Australia) Limited ABN 79 004 717 533 AFSL 235906 (MSAL) as trustee of the Mercer Super Trust ABN 19 905 422 981. MSAL does not guarantee the insurance. TAL is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). MSAL is not part of the TAL group of companies.

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL Life should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available.

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2025 © TAL Services Limited a Dai-ichi Life Group (External link) Company.

"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2023).

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.