Frequently Asked Questions about the sale

On 9 August 2021 Westpac announced it had agreed with TAL Dai-ichi Life Australia Pty Limited (“TAL”) to sell Westpac Life Insurance Services Limited("WLISL") and enter an exclusive 20-year strategic alliance for the provision of life insurance products to Westpac’s Australian customers. The sale of WLISL to TAL was completed on 1 August 2022. Following the sale, WLISL changed its name to TAL Life Insurance Services Limited.

TAL is one of Australia’s leading life insurance specialists. For more than 150 years, TAL has been protecting people. Together with our partners, today TAL protects over 5 million customers¹. In 2021, TAL paid $2.7 billion in claims to 39,628 customers.*

TAL is part of the Dai-ichi Life Group, one of the world’s largest insurance groups.

Your policy will continue on the same terms and conditions after 1 August 2022 and in accordance with the product disclosure documents issued to you. You can obtain a copy of these terms and conditions at any time by contacting us.

You should notice very few changes. TAL Life Insurance Services Limited will continue to manage your insurance policy and administer any claims you may have under that policy.

If you have any questions in relation to these changes or your insurance policy, or would like more information, please contact us. You can find details of the various ways you can contact us by calling 1300 553 764 Monday to Friday, 8.00am to 6.30pm (Sydney time).

The transition of policy holders will occur formally on the 1 August 2022. There will be no changes to the features and conditions of your existing policy as a result of the sale.

Your policy will automatically transfer as part of the sale.

Your complaint will continue to be managed with the current complaints team. You can speak with one of our customer service consultants by calling 1300 553 764 Monday to Friday, 8.00am to 6.30pm (Sydney time).

There is no change to our existing claims process as a result of this sale.  

Any claims that are already in progress, this will continue with your dedicated claims consultant. If you need to make a new claim or check the status of an existing one, you can speak with one of our customer service consultants by calling 1300 553 764 Monday to Friday, 8.00am to 6.30pm (Sydney time).

The sale does not change the terms and conditions that apply to your clients’ cover nor change to the way you and your clients are provided with support and service across claims, underwriting, acquisitions and servicing.

In the same way you have always been able to. There is no change to our existing claims process as a result of the sale, and the terms and conditions of the policy will be honoured by TAL. Any claims that are in progress already will continue with their dedicated claims consultant. If you need to make a new claim or check the status of an existing one, you can speak with a claims consultant by calling 1300 553 764 Monday to Friday, 8.00am to 6.30pm (Sydney time).

You will continue to work with the same BT Life Adviser Distribution team as you have before - either your Regional/National Managers, your Strategic Partnerships Manager, your BDM and/or other members of the Adviser Distribution support team. Similarly, there are no changes to your underwriting, claims or acquisitions and servicing contacts as a result of the sale.

If there’s anything you are interested in finding out more about, please contact your BT Life Insurance team and we’ll do our best to answer any questions.